Satisfaction Guarantee – Claim Form

At Spa Mobile, your well-being is our top priority. If your first session did not meet your expectations, we’re happy to offer you a free follow-up massage with a senior therapist.

Please complete this form within 24 hours of your appointment to activate the guarantee.

📌 Important Information:
– This guarantee applies only to first-time clients
– One claim per household
– No refunds will be issued
– A completed form is required to process your claim

First Name *

Last Name *

Phone *

Email *

Date of the Massage *

Massage Date

Name of the Therapist (if known)

About the Experience

What was unsatisfactory about your experience? *

Feedback

Would you like a follow-up session with a senior therapist? *

Yes / Oui

No / Non

Not sure / Pas certain(e)

Upload a picture or file (optional) / Téléversez un fichier ou une photo (facultatif)

Attachment / Fichier joint

e.g., Screenshot of chat, picture of setup

Was there anything that went well during the session? / Y a-t-il eu des aspects positifs lors de la séance ? *

Location & Availability

Location where the massage took place *

Preferred language for the next session / Langue préférée pour la prochaine séance *

English / Anglais

French / Français

No preference / Aucune préférence

When would you be available for your follow-up session? PLEASE ADD 3 OPTIONS *

Confirmation & Consent

I confirm this is my first appointment with Spa Mobile®

I understand this claim must be submitted within 24h of the appointment and is limited to one per household

Partners by Spa Mobile Inc.